Click on «Report incident» on the Integrity Line and follow the instructions. The process is simple. In addition, you have the option of leaving a telephone message.
Please notify us if you gain knowledge of any incidents within the Barry Callebaut group which violate applicable laws or the Barry Callebaut Code of Conduct, in particular, corruption, bribery (offering or accepting bribes), conflicts of interest, fraud or theft / embezzlement / misappropriation of assets or violations of quality or safety regulations. Please note that due to some national regulations regarding the confidentiality of personal data, certain areas of the Code of Conduct (e.g. mobbing, sexual harassment, discrimination, etc.) do not permit reports to be sent across national borders. In these cases, please contact your local HR department.
All reports will be sent through the secure Integrity Line server to the appropriate individuals at Barry Callebaut. They will decide how to proceed and will get in touch with you if they need to ask any further questions or obtain additional information. In the case of well-founded reports of suspicious activity, specialists may be involved and an investigation may be initiated. You will be notified as soon as the investigation of the reported incident is completed. The investigation may take several months, especially in complex cases. For privacy reasons, you will generally not receive information about the outcome or result of the investigation.
At the end of the registration process, you will receive an incident number and can choose your own password. Use these two elements to log into your personal mailbox by clicking on "Mailbox" and then follow the instructions. The mailbox allows you to maintain your anonymity while making direct contact with the Barry Callebaut employees who will accept and process your report. It is important to be able to contact these employees anonymously, as more information may be required to clarify the incident.
Give us five working days to respond to your message.
To protect your anonymity, the encrypted data is not sent through the company's own servers operated by Barry Callebaut, but via the secure Integrity Line server. Once you have clicked on "Report incident" on Integrity Line, you will remain anonymous unless you choose to disclose your name.
Trust and credibility are crucial for us. Both enjoy a high priority at Barry Callebaut. An important aspect of trust and credibility is compliance with all applicable laws and the Barry Callebaut Code of Conduct by all employees and partners. Preventative measures are designed to protect the company's reputation and image and prevent financial loss. Nevertheless, there may be individual cases where laws or the Code of Conduct are violated. As a matter of principle, employees are expected to express their concerns when they discover or suspect such violations. If you discover any such violations or believe that violations are taking place, and you are unable to discuss your concerns with the individual in question or your supervisor, the Integrity Line offers you the option of submitting a report. If you want to, you can do this completely anonymously and confidentially; the clarification of the facts will, however, be easier if the specific circumstances are disclosed.
The Integrity Line is operated by EQS Group AG, which specialises in reporting systems and is based in Zurich. All information and data entered on the platform is encrypted and can only be accessed by authorised individuals.
In some cases, the number of people who may have knowledge of an incident is very small. In this case, the identity of the person who sent the report could be determined under some circumstances on the basis of the fact that the report was sent. However, Barry Callebaut does not tolerate retaliation against employees who in good faith report suspected violations of laws or the Code of Conduct.
No. As long as you have a justified reason to assume that a problem exists and you report it, you are protected. Barry Callebaut will not tolerate any sanctions against you as a result of justified reporting, which is why you do not need to be concerned about any negative consequences. A report is justified if you can assume at the time of the report that the content of your report is true. This would be different if you wilfully damage someone's reputation and knowingly make a false report. In this case, disciplinary measures may be taken against you, which may even result in your dismissal.
The important thing is that, at the time the report is sent, you believe or reasonably assume that the content is accurate and that you do not make the report with improper intent. You will not be expected to gather evidence or clarify the situation yourself. We will undertake the investigation. Therefore, it may be possible that the investigation concludes that no infringement has taken place. Again in this case, you do not need to be concerned about negative consequences.
Telephone message
Belgium/Belgique
00800 0003 0004
Brasil
0800 024 7970
Cameroon
0041 55 511 11 75
Not toll-free
Canada
011 800 0003 0004
Only available from landline, no cell phone access
Chile
12300201368
Only available from landline, no cell phone access
Česká republika
00800 0003 0004
中国/China
00800 0003 0004
Only available from landline, no cell phone access
Côte d'Ivoire
9944
+225 25 20 00 68 30
Danmark
00800 0003 0004
Deutschland
00800 0003 0004
Dubai
0041 55 511 11 75
Not toll-free
Ecuador
045091299
España
00800 0003 0004
France
00800 0003 0004
Ghana
0041 55 511 11 75
Not toll-free
India
000 800 100 5952
Indonesia
00180332160342
Italia
00800 0003 0004
日本/Japan
KDD Japan: 010 800 0003 0004
Other providers: 001010 800 0003 0004
Not available from SoftBank Mobile
Melayu/ Malaysia
00800 0003 0004
Mexico
01 800 123 8391
Nederland
00800 0003 0004
Philippines
00800 0003 0004
Polska
00800 0003 0004
Россия
810 800 0003 0004
Only available from landline & only MTT and Rostelecom
Republika Srbija
0041 55 511 11 75
Not toll-free
Schweiz/Suisse/Svizzera
00800 0003 0004
Singapore
0065 64867299
Not toll-free
Sierra Leone
0041 55 511 11 75
Not toll-free
Sverige
00800 0003 0004
ประเทศไทย/Thailand
001 800 0003 0004
Tanzania
0041 55 511 11 75
Not toll-free
Türkiye
0041 55 511 11 75
Not toll-free
United Kingdom
00800 0003 0004
USA
011 800 0003 0004
Only available from landline, no cell phone access
